Privacy Policy

We collect information you give us directly — your name, email address, shipping address, and payment information when you place an order. We also collect information automatically when you visit our site.

Information you provide

• ·Name and email address
• ·Shipping and billing address
• ·Payment information (processed securely by Shopify)
• ·Order history
• ·Messages you send to our team

Information collected automatically

• ·IP address and browser type
• ·Pages visited and time on site
• ·Referral source
• ·Device type and operating system

• ·Process and fulfill your orders
• ·Send order confirmation and shipping updates
• ·Respond to questions and support requests
• ·Improve our website and product listings
• ·Send marketing emails if you have opted in

We do not sell your personal information. We share it only with service providers that help us operate — Shopify (our storefront and payment platform) and Canada Post (shipping). Each of these providers is bound by their own privacy commitments and we only share what is necessary to complete your order.

We use cookies to keep your cart active between visits, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features — like a persistent cart — may not work properly. We do not use third-party advertising cookies.

We retain your order history and associated personal information for 7 years to meet Canadian tax requirements. You may request deletion of your account data at any time; we will remove what we are not legally required to keep.

As a Canadian resident, you have the right to access, correct, or request deletion of your personal information under PIPEDA (Personal Information Protection and Electronic Documents Act). To exercise any of these rights, email contact@cowboytools.ca and we will respond within 30 days.